Closing Down Sale

As Inkari is closing, we have updated our returns and warranty policy.

All sales are final, except where returns, refunds or other remedies are required by applicable consumer protection laws.

Returns & Exchanges

We no longer offer voluntary change-of-mind returns or exchanges, including exchanges for different sizes or colours.

Customers in the European Union, United Kingdom and other jurisdictions with statutory cancellation rights may continue to exercise those rights within the applicable period.

For eligible returns, please contact support@inkari-alpaca.com with your order number before returning any products.

Faulty or Damaged Products

If your order arrives damaged, defective or incorrect, please contact support@inkari-alpaca.com with your order number, a description of the issue and photographs where available.

We will assess claims in accordance with applicable consumer protection laws and provide a repair, replacement, refund or other remedy where legally required.

Damage caused by misuse, improper handling, accidental damage or normal wear and tear is not covered unless otherwise required by law.

Product Warranty

Inkari no longer offers an additional voluntary 1-year product warranty on purchases made on or after 10 November 2026.

Purchases made before this date remain covered by the voluntary warranty applicable at the time of purchase, subject to its original terms.

This change does not affect any statutory consumer rights, including rights relating to faulty or non-conforming goods.

Returns Process

Please contact support@inkari-alpaca.com before returning any products so we can provide appropriate instructions.

Customers are responsible for return shipping costs where permitted