Product Recall Notice

Inkari Plush Alpacas (Mini, Small, Medium, Large)

Date: 6 Aug 2025

We are recalling Inkari Plush Alpacas purchased since 1st August 2023 that carry the 0+ labelling because testing has shown that in some cases, the small plastic eyes may detach creating a potential choking hazard for young children.

The alpacas remain safe for display or collection by adults but because of the 0+ labelling and potential choking hazard for children under 3 the products do not comply with EU or US toy safety requirements. Therefore we are required to recall all products sold since this date.

Affected Products:

  • Inkari Plush Alpacas: Mini, Small, Medium, Large - all designs and batches - that carry a 0+ label

  • Excludes: XXL Alpacas (these do not use detachable eyes)

  • Sold between: 1 August 2023 and 31 July 2025

Summary of Risk:

  • The small plastic eyes on some alpacas may detach if pulled or chewed, creating a choking hazard for young children.

  • The current labelling ("0+") does not reflect this risk.

  • While the risk is very low for adult collectors and display use, we are legally required to recommend that all customers destroy the product and request a refund.

What to do:

👉 If you would like to claim a refund:

  • Contact us at support@inkari.com to confirm your order number(s)

  • Provide the following details when you contact us to speed up the reply:

    • Name/ Email
    • Product title and size (e.g. "Large Sandstone", "Mini Limited Edition")
    • Approx. Date of purchase
    • Order number(s) if known
    • Delivery address

  • Once support has confirmed your order number, safely destroy the product (e.g. by cutting and discarding the body and parts) and provide a photo of the destroyed product.

    • If your original payment method is no longer available, please include bank account details for the refund, or wait for our customer support to contact you.

You will receive a full refund for the recalled items (including original shipping cost for the alpaca) once we receive your proof of destruction.

We sincerely apologise for any inconvenience this may cause. We are committed to ensuring the safety and quality of all Inkari products and are working hard to return to the market with fully compliant new alpacas.

Thank you so much for your understanding and support 💛