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Frequently Asked Questions

Shipping

Yes, we ship all over the world! Shipping costs are applied based on your specific shipping destination and are added during the checkout.

Depending on where you're from, shipping time may vary. On average, orders from the EU will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email, but estimates can be affected by local customs.

Use the tracking portal provided in your shipping confirmation email or use 17track for the most up-to-date information on the location of your parcel.

Limited Editions & Restocks

Restocks occur every 2-3 months. Get in touch with Support if you have special requests or join the VIP Community to receive the most up-to-date information!

A Limited Edition is a never-seen-before alpaca toy that resembles an exotic animal, delicious dessert or vibrant color. Only available once every few months with a limited amount of stock available, these Limited Editions are true collector's items.

VIP Members

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